General
We offer complimentary worldwide delivery for orders from our Fabergé website.

For ONLINE purchases, the prices displayed on our website for online sales depend on the country the goods will be delivered to, and for the countries in the drop down menu, the quoted price is the “delivered price” (i.e. includes taxes, insurance, shipping). If you want delivery to a country not on the drop down menu, please contact sales@faberge.com. For deliveries to New York State, NY State Sales Tax will be added to the “delivered price”.

We try to ensure that all our advertised prices are accurate, but errors may sometimes occur. If we discover an error in the price of an advertised item or an item you have ordered, we will contact you as soon as possible. You will have an option to reconfirm your order at the correct price or to cancel it.

You may pay for your merchandise by credit card, debit card or bank transfer. If you are buying in-store you may be able to pay with cash but local stores will have to comply with local money laundering and other legislation which may restrict the amount of cash we are allowed to accept. All debit and credit card holders are subject to validation checks and if the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.

For online sales we will arrange for delivery to the delivery address but we and our agents reserve the right to delay or decline delivery to any address for security or other reasons. If delivery cannot be made at your chosen address, we will ask you to provide an alternative address.

Note that even in countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the value or country of export/import.

We take reasonable care to keep details of your order and payment secure but third parties are necessarily involved in processing your card information. In the absence of negligence by Fabergé, we will not be liable for any loss you suffer for unauthorised access to any data you provide us when ordering from our web site or in-store.

Cancellations and Returns

Cancellations
If you buy ONLINE, many jurisdictions give you the right to cancel your order and return items for a short period after you have received them. In the European Union this period is 14 days. Where you bought online, we will honour any such period which is effective in the jurisdiction we delivered your merchandise to. In order to cancel your online order under applicable law, you must write to us at our London address or email us at sales@faberge.com, using the subject heading “Cancellation of Sale in Cooling Off Period.” If you cancel under applicable law (where it is available) we will give you a full refund. You must return the full order to us at our London address at your cost, you must arrange for its insurance at the price you paid for it, and the items must be returned unused and in their original condition and with original packaging and certificates. Except where otherwise required by applicable law, we will not accept items returned if they are used or damaged or returned without their original packaging, or if the sale was not an online sale or if the item was specially made or personalised for you.

In some jurisdictions you may be entitled to cancel online orders if they are not delivered to you within a defined or reasonable time from placing your order, and you have not agreed to a specific delivery date. In the European Union, the defined period is 30 days (unless you have agreed something else with us). We will try to get your order to you as soon as possible and we will honour any law applicable in the jurisdiction the merchandise is intended to be delivered to, that gives you the right to cancel for delayed delivery. If you wish to cancel under this law you should write to us at our London address or email us at webenquiries[at]faberge.com using the heading “Cancellation of Sale for Non Delivery.” If you cancel under this law (where it is available) we will give you a full refund.

Returns (Store Purchase)
We offer all our in-store customers the opportunity to return unwanted items to us for store credit or exchange within 30 days of receipt of the items. Items must be returned within 30 days to the store from where you purchased them and they must be returned unused and in their original condition, with original packaging and certificates. We will exchange or give you a store credit note for returned items (at your option) to the price you paid for the item subject to any special conditions of sale.

You must use the credit note at the same store from where you purchased the item and you must use it within 12 months from the date of the original purchase. We cannot give a cash refund for any part of your store credit but you can use it to purchase any available items. At our discretion, we may refund tax and duty on the item too.

Please Note: Items that have been specially made for you and personalised items cannot be returned under this policy.

UK Returns (Online Purchase)
We offer all UK online customers the opportunity to return unwanted items to us for online store credit, exchange or a full refund (including taxes). If you choose to opt for online store credit, please note that you must use the online credit note within 12 months from the date of the original purchase.

Items must be returned within 30 days of the delivery date to our London address; FABERGÉ, 1 Cathedral Piazza, London, SW1E 5BP1. Items must be returned unused and in their original condition, with original packaging and certificates included. Once you have packaged your return securely, we will be happy to arrange a courier to pick up the package from your preferred location at a date that suits you. This is a complimentary service.

If an item has a Fabergé security tag or brand tag attached, it must be returned with the tag in its original position.

To arrange a return or exchange for online orders placed in the UK please email webenquiries[at]faberge.com or contact us via the website live chat.

We understand that you may need to return or exchange an item bought as a Christmas gift, beyond our usual 30-day returns period. For this reason, we apply an extended returns period at this time of year (18 November 2024 to 24 December 2024 inclusive): these items can be returned until 24th January 2025. 

International Returns (Online Purchase)
We offer all international online customers the opportunity to return unwanted items to us for online store credit or a refund (excluding original import taxes/duties and any payment processing and administrative fees incurred).

We cover all import taxes and/or duties payable on products upon import into your delivery country of choice. We therefore cannot offer a refund for these taxes and duties if an item is returned from an international location (locations outside the United Kingdom). The total cost of said import taxes and/or duties will be made clear to you at the point of purchase. If you choose to opt for online store credit, please note that the credit will exclude taxes/duties charges and you must use the online credit note within 12 months from the original date of purchase.

Items must be returned within 30 days of the delivery date to our London address; FABERGÉ, 1 Cathedral Piazza, London, SW1E 5BP. Items must be returned unused and in their original condition, with original packaging and certificates included. Once you have packaged your return securely, we will be happy to arrange a courier to pick up the package from your preferred location at a date that suits you. This is a complimentary service.

If an item has a Fabergé security tag or brand tag attached, it must be returned with the tag in its original position.

To arrange a return for online orders placed outside the UK please email webenquiries[at]faberge.com or contact us via the website live chat.

Ring Resizing
If possible, we will resize rings, free of charge within 90 days of purchase, however the possibility of fulfilling your request will depend on the design of the ring. We will be flexible with accommodating your resizing request, but we offer this service completely at our discretion. We cannot accept exchanges on orders delivered outside the United Kingdom.

Please Note: Items that have been specially made for you and personalised items cannot be returned under this policy.

Warranty
We offer a lifetime warranty to our customers against manufacturing defects in all jewellery and objets we sell. For watches, the warranty is for five years from the date of purchase. This means that if a manufacturing defect becomes apparent during the guarantee period in any of those items we sell you, we will fix the defect (where reasonably possible) at no cost to you. If we cannot fix the manufacturing defect at a reasonable cost we will discuss some other form of compensation with you. This warranty covers gifts you buy for others and give to them within one year of purchase, but it does not extend to any other disposition of the product. Of course, you must take good care of the product, comply with any care recommendations we suggest and if the item requires servicing, then it must be serviced regularly. You must be able to provide proof that you bought the item from us.

You should always ensure you have insurance to cover loss of stones or other accidental loss or damage to any item. We will not be liable for loss of or damage to stones under this warranty, or for any indirect loss you suffer due to a manufacturing defect in any item you have purchased from us.

This warranty does not affect any legal rights you may have if you have been supplied with faulty goods.

If your item is damaged in an accident or by normal wear and tear, please contact our team at webenquiries[at]faberge.com and we will try to provide a quote for repair where possible.

General
We may change these terms and conditions at any time but once you have purchased an item, the terms and conditions current at the time of your purchase will apply.

If any of these terms and conditions is invalid or unenforceable, the remainder will continue to have full force and effect.

These terms and conditions will not be binding on our assignees or successors unless they adopt these terms and conditions or they are affiliated with Fabergé.

If we breach these terms and conditions we will be liable only for your direct losses and the reasonably foreseeable consequences of our breach.

Our liability is limited to the price you paid for the goods purchased from us.
We will not be responsible to you for any delay or failure to comply with our obligations if the delay or failure arises from any cause beyond our reasonable control.

We do not seek to limit our liability for death or personal injury arising from our negligence, or to exclude liability for fraudulent misrepresentation by ourselves or our agents.

Orders placed in the U.S. are subject to the law of the State of New York, excluding principles of conflicts of law, and all disputes regarding deliveries to U.S. addresses shall be resolved in the courts located in New York, New York.