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frequently asked questions
Where do you ship to?
We offer complimentary worldwide delivery for orders from our Fabergé website.
- United Kingdom mainland - allow 1-3 business days
- Channel Islands - allow 2 to 11 business days
- European Union (see supported countries) - allow 2 to 7 business days
- Gibraltar - allow 2 to 11 business days
- Rest of World (see supported countries) - allow 2 to 11 business days
* Supported countries are: Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States of America
All orders are sent via express delivery and a tracking reference can be provided when the order is dispatched
Bespoke orders take longer and shipping timings will be provided by your Sales Associate
We are unable to process orders to a PO Box or British Forces Post Office (BFPO).
Are your products responsibly sourced?
Fabergé is a member of the Responsible Jewellery Council (RJC).
The RJC is a standards-setting organisation established to advance responsible ethical, human rights, social and environmental practices throughout the gold, silver, platinum group metals, diamond and coloured gemstone jewellery supply chain.
The RJC has developed a benchmark standard for the jewellery supply chain and credible mechanisms for verifying responsible business practices through third-party auditing.
As an RJC member, we commit to operating our business in accordance with the RJC Code of Practices Standard.
We commit to integrating ethical, human rights, social and environmental considerations into our day-to-day operations, business planning activities and decision-making processes.
For more information, visit the Responsible Jewellery page on our website.
Do you offer customised jewellery?
Yes, the art of special commissions and gift-giving are cherished traditions at Fabergé. The Fabergé private commission service enables clients to realise the dream of owning unique, one-of-a-kind pieces, often celebrating special relationships, precious moments or commemorating specific events.
Clients participate throughout the process, meeting with the Fabergé design team, reviewing sketches and then enjoying the creative journey, seeing their visions transformed into reality.
From a personalised engraving to a truly bespoke creation, in true Fabergé spirit, there is practically no end to the possibilities.
For more information, email us at webenquiries@faberge.com or visit our bespoke jewellery page.
What forms of payment do you accept?
We accept all major credit and debit cards including VISA, MasterCard, Amex, Maestro, VISA Electron & Delta.
We also accept Google Pay, Apple Pay, Paypal and Shop Pay.
What are the Imperial Eggs?
The celebrated series of 50 Imperial Easter eggs was created for the Russian Imperial family from 1885 to 1916 when the company was run by Peter Carl Fabergé. These creations are inextricably linked to the glory and tragic fate of the last Romanov family. They were the ultimate achievement of the renowned Russian jewellery house and must also be considered the last great commissions of objets d’art . Ten eggs were produced from 1885 to 1893, during the reign of Emperor Alexander III; 40 more were created during the rule of his dutiful son, Nicholas II, two each year, one for his mother, the dowager, the second for his wife.
More information can be found on our Imperial Eggs page.
In which stores can i find Fabergé?
We invite customers to visit our official boutiques or authorised retailers to experience the full collection of jewellery and watches from Fabergé.
Please follow this link for more information.