Fabergé understands the importance of privacy and protecting your personal data. This privacy notice sets out the data which Fabergé collects about you and how Fabergé uses your personal data.
This Privacy Notice applies to our website at https://www.faberge.com (the Website) and to any other dealings which we may have with you (including, for example, our dealings over the phone or in one of our boutiques).
update on 23 May 2018
We are the Data Controller in respect of your personal data:
Our full name: Fabergé (UK) Limited (a UK registered company, with company number 06236931)
Our contact details: 1 Cathedral Piazza, London SW1E 5BP
We collect the following information from you:
Information you give us:
information that you provide to us by filling in forms or registering with the Website or by dealing with us or our representatives by telephone, e-mail, or in person whilst visiting one of our boutiques or otherwise. It also includes information you provide when you subscribe to our services, search for a product, place an order on the Website or when you report a problem with the Website.
The information may include:
your name and address;
your email address and phone number;
milestone dates, such as birthdays or other dates of personal significance;
family details (including details of your intermediary or family members involved in any sale or product collection/delivery); and
your personal preferences regarding styling, materials and art.
if you purchase a product from us, we will also collect:
your financial details, if needed (for example, for credit checks);
delivery details (for example, your delivery or shipping address);
information relating to your purchased piece (to help you if you need to commission repairs or have a question about your purchase); and
personal information, such as previous addresses (to complete credit or identify checks).
It is important that any personal data we retain about you is accurate. Please keep us informed if your personal data changes at any point during your relationship with us.
We and our service providers collect various pieces of technical information, each time you visit the Website.
This information will include:
your Internet protocol (IP) address, your Fabergé account login information, your browser type and version, your time zone setting, your browser plug-in types and versions, your device operating system and platform.
statistical and analytical information, including the full Uniform Resource Locators (URL), clickstream to, through and from the Website (including the date and time of access), products you viewed or searched for, page response times, download requests and errors, length of visits to certain pages, page interaction information (for instance scrolling, clicks and mouse-overs) and methods used to browse away from the page.
We and our service providers collect your personal data for the following purposes:
In respect of sales:
to respond to enquiries you place with us, either via the Website, telephone or through a visit to one of our boutiques;
to assist with or complete any orders you place with us, which may involve credit and/or identity checks;
to take payments for any orders and arrange any refunds;
to arrange delivery of your purchased piece;
to identify other pieces which may be of potential interest to you;
to let you know about Fabergé products or services, including Fabergé events, which we believe may be of interest to you;
to maintain records of ownership for our pieces for the purposes of warranties, servicing and authentication of ownership and piece ownership;
to provide you with a timely and personalised shopping experience in our boutiques; and
to assist you with any future interactions with Fabergé or with any queries you may have.
In respect of your user experience:
to allow you to register and create an account with the Website;
to review and improve your online experience with the Website;
to verify your identity and ensure your right to access your personal data;
to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;
to, if you sign up to our newsletter, provide you with our newsletter; and
to allow you to participate in interactive features of our service.
In respect of technical and administrative matters:
to notify you about changes to our business practices, services or to the Website;
to administer the Website and for our internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to keep the Website safe and secure; and
to measure or understand the effectiveness of advertising which we serve to you and others, and to deliver relevant advertising to you.
We rely on the following legal basis for processing your Personal Data:
it is necessary for the performance of a contract between you and us (i.e. for us to process and complete any sales transaction which you would like).
Your provision of personal data to us is a contractual requirement. If you do not supply your personal data to us, it may delay or prevent us from providing you with our products or services (for example, we will not be able to sell you one of our pieces). If we cannot provide a product or service to you because you do not supply us with your personal data, we will notify you at the time.
it is necessary for the purposes of the legitimate interests pursued by us (for example, operating and making available the Website, and providing you with information about our products and services, particularly in connection with pre-sales, post-sales and relationship management activities).
we process your personal data on the basis of your consent for receiving our newsletter, where this has been given unambiguously.
If we are relying on your consent to process data, you may withdraw your consent at any time by notice to us. By withdrawing your consent to our newsletter, you will no longer receive our newsletter.
Fabergé will share your personal data with the following third parties recipients or categories of recipients:
other Fabergé staff in locations around the world;
our third party suppliers who help us to fulfil any order that you place on the Website e.g. our delivery companies and third party payment processors;
our third party suppliers who help us maintain the Website and support our business e.g. our hosting provider, Website developers, marketing agencies and our IT support team;
our third party event companies, who organise and host events for us to which you may be invited;
credit and identity checking service providers, law enforcement, regulatory bodies and fraud prevention agencies, to comply with our legal obligations or to help tackle fraud or investigate any breach of the Website terms and conditions or this Privacy Notice; and
other group company members of Gemfields Limited’s Group.
If we intend to transfer your personal data outside of the European Economic Area, it is to Fabergé staff and the staff of the Gemfields Limited’s Group based in: Andorra, Australia, Azerbaijan, Canada, Qatar, Mozambique, Zambia, Saudi Arabia, South Africa, Switzerland, Thailand, United Arab Emirates, and the USA.
For the transfers to Andorra, Canada and Switzerland, these are subject to a finding of adequacy by the European Commission.
For the transfer to the USA, the recipients are self certified under the Privacy Shield.
For transfers to: Australia, Azerbaijan, Qatar, Mozambique, Zambia, Saudi Arabia, South Africa, Thailand and United Arab Emirates, we are transferring personal data on the basis of standard data protection clauses which have been put in place with these third party recipients.
Data retention and storage:
We will keep your personal data for as long as you are a client of ours.
After you stop being a client of ours, we will retain your personal data to comply with our legal obligations, our obligations under any product warranties and to allow us to review and certify the authenticity of the pieces we sell.
Our data is held within the UK, regardless of the location in which the data was collected. This means that if your personal data is collected in one of our boutiques, your personal data will be retained in the regional location in which that boutique is located and also in the UK; for example, if you visit our boutique in Houston - US, your personal data will be held in Houston - US and the UK.
All of our boutiques around the world follow our security policies and practices, and we work hard to keep your data secure regardless of its physical location.
You have the right to request from us:
access to your personal data;
rectification or erasure of your personal data;
restriction of processing concerning you or to object to our processing of your personal data; or
the right to data portability.
If you wish to stop receiving any marketing emails from us, you may unsubscribe from these emails at any time by clicking on the "Unsubscribe" link in the emails.
You also have the right to complain to the Information Commissioner's Office about the manner in which, or otherwise in respect of the manner in which, we process your personal data.
If you wish to exercise any of these rights, please contact us by emailing firstname.lastname@example.org. This is not the only way to raise a request; however it is the most straightforward means of communicating with us regarding these rights.
Third Party links to the Website
This Website may include links to third-party websites, plug-ins and applications. Clicking on these links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plug-ins and applications and are not responsible for their privacy statements or for what happens to you after you leave this Website. When you leave this Website, we encourage you to read the privacy notice of every other website you visit.
Updates to this Privacy Notice
From time to time we may need to update this Privacy Notice to ensure that it remains up to date. If we make significant changes, we will make that clear on the Website or by some other means of contact such as email, so that you are able to review the changes before you continue to use the Website.
Please refer to the date at the top of the Privacy Notice to make sure that you are looking at the latest version.
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